Professional Standards
Code of Ethics
The Code of Ethics is the tie that binds all real estate professionals that call themselves REALTORS®. All REALTORS® pledge to abide by a strict code of professional conduct. This conduct is outlined in the National Association of REALTORS®' 2009 Code of Ethics and Standards of Practice . The Code contains 17 articles and is divided into three parts: Part One—Duties to Clients and Customers; Part Two—Duties to the Public; and Part Three—Duties to REALTORS®. Standards of Practice relating to the Code of Ethics clarify the ethical obligations imposed by the Code.
Ethics ComplaintsEthics Complaints
Members of the public (or other REALTORS®) who feel they have been treated unfairly by a REALTOR® can use the professional standards process to seek satisfaction. Find out more.
ArbitrationArbitration
REALTORS® involved in a disagreement, such as a commission dispute, may be required by the Code of Ethics to submit to arbitration.
MediationMediation
An alternative to filing complaints or going to litigation, mediation services can be an effective way to solve disputes.
Professional CourtesyProfessional Courtesy
Etiquette and courtesy not addressed by the Code of Ethics can go a long way toward establishing a REALTOR® as a first-class professional. Here are some useful guidelines.
Professional Standards LinksProfessional Standards links
Find links to professional standards information on NAR's website and other valuable sources.